Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped MRW (Portugal and Spain) and CTT (all other countries. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping through MRW has a fixed cost. Shipping prices through CTT depend on the order weight and delivery adress.
You will have the opportunity to see the shipping cost before confirming the order.
You can return any item until 15 days of receiving it. We ask you to send us an email to [email protected] with the information of the items you want to return. Please, send them well conditioned and in perfect condition.
You should send them to the following adress Ovelha Negra, Rua da Conceição, 100 - 4050-214 Porto. As soon as the items arrive we will refund them. The shipping to return is your responsibility.
If you want to exchange the article and you are in Portugal (excluding Azores and Madeira) we can give you the option to use MRW. They will send you the new items and collect the ones you don't want. The price for this service is 6.25€ (with VAT). Just send us an email!
The return of defective items, should be done to adress Ovelha Negra, Rua da Conceição, 100 - 4050-214 Porto. We will refund both items and shipping charges.